Led usability and accessibility improvements for Kaiser Permanente’s ADEPT AEM platform, auditing and redesigning enterprise CMS templates used by content teams across the organization. The work focused on improving content author workflows, enforcing accessibility standards, and creating scalable templates supporting consistent digital experiences.
 

Problem

Content teams across Kaiser Permanente relied on legacy CMS templates that were difficult to use and inconsistent across digital properties. Accessibility compliance and content governance were also growing concerns as the platform scaled.
 

Role

UX Delivery Lead responsible for evaluating usability issues and redesigning CMS templates within the ADEPT AEM platform.
 

Approach

Conducted usability audits with internal content authors to identify workflow bottlenecks and accessibility issues. The team analyzed template structures and content authoring patterns to determine where improvements could simplify publishing workflows.
 

Design iterations focused on improving layout structures, accessibility compliance, and content governance rules.
 

Solution

Redesigned AEM templates and component structures to improve usability for content teams while ensuring accessibility standards were consistently applied across digital properties.
 

Impact

• Improved content publishing efficiency for internal teams

• Enhanced accessibility compliance across healthcare digital properties

• Created scalable CMS templates supporting consistent digital experiences